Refund Policy

Last Updated: July 2026

Thank you for shopping with Nextora. We want every customer to be satisfied with their purchase. Please read our Refund & Return Policy carefully before placing an order.

14-Day Return Policy

Customers may request a return within 14 days from the date the order is delivered.

Eligibility for Returns

• The product must be unused.
• The product must be in its original packaging.
• The item must include all original accessories.
• Products showing signs of use or damage caused by the customer are not eligible for return.

Non-Returnable Items

• Products that have been used.
• Items damaged after delivery.
• Products returned without their original packaging.

Return Shipping

Customers are responsible for all return shipping costs unless the received item is damaged, defective, or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery. Include clear photos of the product and its packaging so we can resolve the issue as quickly as possible.

Refund Process

After receiving and inspecting the returned item, we will notify you whether your refund request has been approved.

Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider.

Need Help?

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.